Refund and Returns Policy

1. Quality Assurance

At FORMO, we are committed to providing our customers with high-quality footwear that meets our strict quality standards. Every pair of shoes is carefully inspected for workmanship, materials, and overall finish before being packaged and shipped. This thorough inspection process ensures that the product you receive is in excellent condition and ready to wear.

2. All Sales Are Final

We kindly inform our valued customers that all purchases made from FORMO are considered final. Once a transaction has been completed, we are unable to offer refunds, returns, or exchanges under any circumstances, except in the rare case where a product is defective or damaged upon receipt. This policy helps us maintain product integrity and consistent pricing for all customers.

3. Defective or Damaged Items

In the unlikely event that you receive an item that is defective, damaged during shipping, or significantly different from what you ordered, please contact our customer support team within 24 hours of delivery. You can reach us at support@formoshoes.com and should include your order details along with clear photographs showing the defect or damage. This will allow us to verify the issue quickly and provide an appropriate resolution.

4. Resolution Process

Once your request has been reviewed and approved by our support team, we will guide you through the next steps. Depending on the nature of the issue, a replacement product or other suitable resolution may be offered. Please note that any claims made after the 24-hour window may not be eligible for review.

5. Appreciation

We deeply value the trust you place in FORMO when making a purchase and appreciate your understanding of our store policies. Our goal is to ensure you have a positive shopping experience and enjoy your footwear for a long time to come. Thank you for choosing FORMO as your preferred shoe store.